Privacy Policy

1. Introduction

QuantChat ("QuantChat," "we," "us," or "our") respects the sensitive nature of the personal information you provide to us. We are committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat your personal information.

We have created this Policy, together with our Terms of Service, and any documents referenced therein, in order to demonstrate our commitment to the privacy of those who visit our website and use our services (the "Service").

This Policy describes our online information collection, storage and disclosure practices and the choices you have regarding how your personal information is collected and used by us. By accessing and using the Service, you consent to the collection, use and disclosure of information described in this Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use the Service.

A. Personal Information

When you register for an account, we may ask for personal information such as:

• Name and contact details (email address).
• Account credentials (username and password).

B. Financial and Trading Information

To provide our trading and research services, we may collect or process:

• Brokerage Integration Data: If you choose to connect a brokerage account, we process information necessary to facilitate that connection, such as account balances, positions, and transaction history. This data is retrieved via secure APIs provided by our brokerage partners.
• Broker Tokens: When you link your broker accounts to our platform, we may process your user credentials briefly to receive a token from the broker for the integration. We retain the secure tokens to maintain the connection, but we do not retain your brokerage account credentials (such as passwords) after the initial connection is established.
• Trading Activity: Information about the strategies you create, backtest results, and any trade orders you generate through the Service.

C. Usage Data

We may automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide the Service: Facilitating account creation, authentication, and the execution of core features like backtesting and strategy analysis.
• To facilitate Brokerage Integration: Transmitting trade instructions and retrieving account data from third-party brokerage partners at your direction using secure tokens.
• To improve our Service: Analyzing usage patterns to enhance user experience, develop new features, and optimize performance.
• To communicate with you: Sending administrative information, such as updates to our terms and policies, or responding to your inquiries.
• To ensure security: Monitoring for fraud, illegal activities, and security breaches.

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• Brokerage Partners: When you link a brokerage account, we share necessary data with the respective brokerage partner to authorize and execute your requests. Your relationship with any brokerage partner is also governed by their own privacy policy.
• Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting, data analysis, email delivery).
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the data we hold about you.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. QuantChat aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to exercise these rights or terminate your account, please contact us using the contact information provided below. Upon termination, we will deactivate or delete your account and information from our active databases, subject to any legal obligations to retain certain data.

7. International Data Transfers

We are located and established in the United States and, therefore, your personal information may be transferred to, stored, or processed in the United States. While the data protection, privacy and other laws of the United States might not be as comprehensive as those in your country, we take necessary and appropriate steps to protect the privacy and security of your personal information. By using the Service, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this Policy.

8. Third-Party Websites

The Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this policy, you may email us at support@quantchat.com.